Ecoplug Energy India Limited Return Policy
Last updated May 02, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to the following address:
Ecoplug Energy India Limited (ECO PLUG)Attn: Returns
RMA #
Kh. 147, Rath Nagar, Ballaboda, Alwar
Alwar, Rajasthan 301001
India
You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least thirty (30) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned:
- Money Added for charging EV Car
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note:
- Eco Plug Terms and Conditions as per Agreement
QUESTIONS
If you have any questions concerning our return policy, please contact us at: